How do I make payment offline?

While our platform supports online payments, we also provide offline payment options for customers who prefer alternative methods. Below is a step-by-step guide on how to make offline payments:

1. Bank Transfer (Wire Transfer)

Step-by-Step Process:

1. Place Your Order: Browse and select the medical products you want to purchase. 

 - Proceed to the checkout page and choose "Bank Transfer" as your payment option.

2. Receive Bank Details: Upon confirming your order, you will receive an email with our banking details, including: Bank name, Account number, SWIFT/BIC code (for international payments), Bank address

3. Complete the Transfer: Visit your bank or use online banking to complete the transfer. 

 - Ensure that you include the order number or invoice reference in the transfer details to ensure smooth processing.

4. Confirm Payment: After completing the transfer, email a copy of your transfer receipt to our accounts team at [email protected] 

- Once we verify the payment, we will process and ship your order.

Processing Time: Bank transfers may take 1-3 business days, depending on your bank and location.

2. Purchase Orders (PO) for Institutional Buyers

For hospitals, clinics, and other institutional buyers, we accept Purchase Orders (PO) as a method of offline payment.

Step-by-Step Process:

1. Place Your Order: Add your desired items to the cart and proceed to checkout. 

- Choose "Purchase Order" as your payment method.

2. Submit Your PO: After completing the order, email your official Purchase Order document to [email protected] 

- The PO must include: Your organization's details, Billing and shipping addresses, Reference number of the order

3. Order Fulfillment: Once the PO is reviewed and approved, we will process and dispatch your order. 

- Payment terms will be based on the agreed upon terms (Net 30 days).

Processing Time: Orders are processed once the PO is approved.

3. Mobile Money (For Specific Countries)

Step-by-Step Process:

1. Place Your Order: Select your products and proceed to the checkout page. 

- Choose "Mobile Money" as your payment method.

2. Follow Instructions: After confirming your order, you will receive instructions on how to complete the mobile money payment. 

- Use your mobile phone to send the exact order total to the provided mobile money number.

3. Confirm Payment: After sending the payment, take a screenshot or photo of the confirmation message and email it to [email protected] with your order number. 

- Once payment is confirmed, your order will be processed.

Processing Time: Mobile money payments are usually processed within minutes.

Important Notes:- Order Processing: Orders made with offline payments will only be processed once the payment is confirmed.- Order Cancellation: If we do not receive payment confirmation within 7 days (for bank transfers), your order will be automatically canceled.- Customer Support: For any issues related to offline payments, please contact our support team at [email protected] or call +234 916 988 7800, +234 701 236 7770

We provide these flexible offline payment options to accommodate all our customers. Rest assured, every method is secure and designed to make your purchasing experience smooth and efficient.